For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
We are looking for a Mexico-based, Spanish-speaking Collections Manager to lead collections for our Mexico customer portfolio. This role reports to the Senior Manager of Collections based in the US. It requires strong account judgment, close partnership with Customer Success, Sales, Order Management, Billing, Product, and Support, and the ability to resolve operational issues in parallel with collecting cash.
You will manage delinquent accounts with a strong understanding of account health, billing history, service issues, cancellation status, and customer dynamics. You must be comfortable working across phone, WhatsApp, messaging tools,



and email while maintaining clear documentation and escalation discipline. Own collections performance for Mexico-based accounts and drive faster resolution of past-due balances, disputed invoices, and broken payment commitments. Build account-level action plans, monitor aging movement and payment trends, and provide clear risk and cash updates to leadership.
Partner closely with CSMs, AEs, Account Managers, Billing, Support, Product, Order Management, and Finance to resolve the operational issues behind delayed payment. 5–7+ years of B2B collections, accounts receivable, or finance operations experience, with direct ownership of a customer portfolio and prior experience in a manager-level role.
Native or fluent Spanish and strong professional English.
Experience collecting from Mexico-based customers or operating in a Mexico commercial environment.
Demonstrated ability to manage collections while simultan

📌 Collection Manager (Lerdo)
🏢 Motive
📍 Lerdo