Lendable is on a mission to build the world's best technology to help people get credit and save money.
We're building one of the world's leading fintech companies and are off to a strong start:
fastest-growing tech
companies in the UK
So far, we've rebuilt the Big Three consumer finance products from scratch:
loans, credit cards and car finance . We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks
Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting
We've rebuilt core consumer finance products from scratch, loans, credit cards, and car finance, delivering money to customers in minutes instead of days. and building our founding local team. Customer support is critical to our success. Customer Support Agent
Answer Customer Questions Respond to customer inquiries via chat, email, and eventually phone.
Always prioritise customer trust, clarity, and compliance.




Improve Support Quality Over Time Flag recurring customer issues or unclear processes to your manager.
Spanish
(English is a plus).
Comfort using digital tools (support platforms, internal dashboards, messaging tools).
Nice to Have Previous experience in customer support, call centres, or service roles.
Experience supporting financial products (banking, credit cards, lending).
Following internal policies related to security, compliance, and customer data.
Helping ensure customers feel supported, informed, and respected.
Quality:
the opportunity to scale up one of the world's most successful fintech companies
Adaptable working:
Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
Socials & connection:
opportunities and events to come together, socialise, and get to know each other beyond the office walls
Health coverage:
su

📌 Operations Management Analyst (Monterrey)
🏢 Lendable
📍 Monterrey