Description Operations Manager – Property Management
Full-Time | Remote | EST Hours Location:
Operations Manager
based residential property management company. This is a senior, hands-on leadership role —
not a training or entry-level management position . You'll lead a six-person team across leasing, operations, maintenance coordination, and business development while ensuring properties, people, and processes perform consistently. We're looking for someone with proven property management experience who can
Property Management Operations
leasing, vacancies, unit turns, renewals, and rental increases Manage maintenance coordination and vendor performance Monitor rent collections, delinquencies, and eviction processes Ensure property inspections and operational deadlines are completed on time Maintain strong operational performance across
6 employees Establish KPIs, expectations,
and performance standards Hold team members accountable for results and deadlines Conduct coaching and performance reviews Remove operational roadblocks and improve team execution Property Owner & Client Relations
Serve as a key point of contact for property owners Provide proactive portfolio and operational updates Handle escalations professionally and confidently Maintain strong owner relationships and support client retention Performance & Process Improvement
5+ years of property management experience 2+ years managing teams
within a property management company Hands-on experience with: Leasing & vacancy management Unit turns Maintenance coordination Rent collections Lease renewals Evictions Owner relations Experience working directly with property owners Experience leading remote teams Fluent English and Spanish Strong leadership, accountability, and decision-making skills Comfortable managing multiple priorities in a fast-paced environment Availability during
EST business hours Strongly Preferred
Residential property management experience Multi-market operations experience Buildium Quic