Technical Support Engineer This role focuses on helping customers succeed with Smartly's platform by resolving complex technical issues and improving overall product experience. You will work closely with Product and Engineering to investigate problems, support new feature rollouts, and ensure customers can rely on Smartly in their day-to-day operations. Your work directly impacts customer satisfaction and product quality.
Provide timely, high-quality technical support to customers using the Smartly platform
Troubleshoot and resolve complex technical issues, including bugs and performance concerns
Develop expertise in marketing APIs (Meta, Google, TikTok, Snapchat, Pinterest) and Smartly's platform
Strong experience in technical support within a customer-facing environment, ideally in SaaS
Proven troubleshooting and problem-solving skills, including root cause analysis
Hands-on experience with SQL and JSON
Familiarity with REST APIs, fundamentals, and web application architecture
Strong written and spoken communication skills in English
An Inclusive Global Culture:



Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
Adaptable Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Curious what it's like to work at Smartly? LI-HYBRID About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion

📌 Senior Technical Support Engineer (Puerto Vallarta)
🏢 Smartly
📍 Puerto Vallarta