At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we're just getting started. Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ integral locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation.
This is a people-first, high trust environment where you'll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you're ready to leave your footprint on global commerce, join us.
The Purpose:
What you'll be doing: Merchant Onboarding:
Configure and onboard merchants of our PSP clients for various payment methods
Configure merchants of our PSP clients




Assist with the technical setup of our PSPs
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests
Client Support:
Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Handle requests from acquiring partners and coordinate with the respective clients
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments
Clarify settlement and payout timelines for clients and partners, ensuring transparency
Verify payment status, trace payments in our records, and p

📌 Customer Support Analyst (Cuauhtémoc)
🏢 Ppro
📍 Cuauhtémoc