At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. Spanning over 50 nationalities across 10+ integral locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation.
If you're ready to leave your footprint on global commerce, join us.
Troubleshoot client issues and open Jira tickets to report errors to relevant teams
Advise clients on billing and reconciliation issues, collaborating with relevant departments
Support clients and partners with general inquiries related to payment processing
2-3 years of experience in a customer support role, preferably within the payments or financial technology industry
Strong understanding of payment processing concepts, including local payment methods (LPM's)
Exceptional written and verbal communication skills in English
Proficiency in using support ticketing systems (Zendesk, Freshdesk)
Ability to work as a team as part of a global, cross-functional team




Plus Bachelor's degree in a related field (e.g., Information Technology, Business Administration)
What's in it for you?
Hybrid working -
We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 10-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year
We offer a 7,000 MXN annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
various insurances including major and minor health insurance (including dental insurance) + life insurance and travel insurance.
We've teamed up with a top well-being platform to provide one-on-one therapy, chat thera

📌 Analyste, Support technique | Technical Support Analyst (Lerdo)
🏢 Ppro
📍 Lerdo