Company Description
NIQ is a general measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population. This means that NielsenIQ support specialists are here to help. As a Support Specialist, you will be responsible for
high quality and in-depth technical support to internal and external users of Production systems .
You will have exposure to all aspects of our business, as well as an opportunity to learn and work on many different technologies in a multi-tenant, cloud-based environment.
The Support Specialist role requires you to be ready for anything and to be agile enough to tackle challenges as they come your way.
End to End analysis on all the high impacting & potentially impacting incidents.
To track the Runbook on the support process to be followed and maintained To come up with the automated technical solutions to optimize both operational and technical process. Identify urgent issues and escalate appropriately, participate in Incident and Problem management.



To have the Rotational weekend shift and provide handover/turnover to guarantee 24 X 7 support coverage Maintain support documentation - Standard Reporting, Knowledge Base, FAQs, Job Aides Ensure compliance to standard NIQ Practices / Tools, ITIL, Google, ServiceNow, and JIRA suite (VM) Good understanding of overall application infrastructure is must. Experience in Monitoring & Observability. Experience in handling production deployment activities. Support for Server/DB patching, firewall changes. 3+ Years of Relevant experience in L2 Technology Support without gaps. Good Knowledge in Oracle PL SQL/Microsoft SQL/Snowflakes, Unix, Basics of Python, Basics of Azure Mandatory to have at least 2 years of Hands-on experience in relative tech stack Strong problem solving and analytical thinking towards solutioning. Understanding on ITIL Process and Production Technology support process.
Ability to work including

📌 Support Engineer (Miguel Hidalgo)
🏢 Nielseniq
📍 Miguel Hidalgo