Who We Are As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. Your responsibility, as the Cross-Border Operations Manager, is to continue leading the Border Operations team and setting them up for sustainability, while also leading the Client Success Mexico team in Guadalajara. Additionally, you are a key leader within the Cross-Border Operations group and will carry in-office responsibilities of bringing leadership and stability to our growing Guadalajara office.
Build scalable and standardized processes and document structure for the Border Operations team and Client Success Team Act as a point of escalation for any issues arising at the border and with any customer-specific issues Heavy focus on performance management and standardizing operational processes Focus on service and KPIs with every customer to make sure we deliver world class service Train, and retain your employees while identifying any future leaders that can be developed into future leaders at Arrive Act as a stakeholder when onboarding new accounts for cross-border freight Drive a collaborative and hard-working culture across all offices involved in cross-border freight Collaborate with other leaders across the org and work closely with other internal stakeholders. Be a leader in the Guadalajara office, both for your teams and for the rest of the office.
Candidates with Bachelor Degrees in Supply Chain, Business, Communications or another related field are highly preferred. Bilingual - Full professional proficiency in English and Spanish. We're looking for someone who understands the importance of maintaining strong relationshi