We're seeking an experienced, highly organized Client Success Manager with
clear spoken English
that is easy to understand for North American clients to join our rapidly growing dental marketing team. This is a fully remote position focused on managing client relationships, improving client retention, supporting campaign performance, and ensuring our dental practice partners receive a professional, organized, and results-driven experience. You'll be the main point of contact for assigned dental clinics after they join our program. Your role is to guide clients through onboarding, keep communication clear, coordinate with our internal team, monitor campaign performance, and ensure clients stay aligned, informed, and confident in the work being delivered. This is not a passive customer support role. Serve as the main point of contact for assigned dental practice clients
Manage ongoing client communication through email, calls, Slack, CRM, and internal project management systems
Schedule and lead client check-in calls to review campaign performance, lead quality, bookings, show rates,



and next steps
Track client performance metrics and identify issues before they become client complaints
Escalate urgent client issues internally and help drive fast, professional solutions
Maintain detailed client notes, updates, call summaries, action items, and next steps in our CRM/project management systems
Support client retention by building trust, communicating clearly, and ensuring clients feel taken care of
Minimum 3+ years of proven client success, account management, customer success, or relationship management experience
Prior experience in the dental, healthcare, marketing, or agency space is strongly preferred
Strong ability to communicate professionally with business owners, dental teams, and internal departments
Clear spoken English that is easy to understand for North American clients
Experience leading client calls, presenting updates, and explaining performance in a si

📌 Client Success Manager (León)
🏢 Dental Media
📍 León