Join Vonage and help us innovate cloud communications for businesses worldwide
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company
API Support Engineer
at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
Collaborate with your team to identify bugs and escalate to next-level support
Bachelor's Degree in Computer Science or equivalent
At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
Experience supporting or implementing Video APIs or SDKs
Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC,



WebSockets
Capable of troubleshooting client and server-side code
PHP, Python, Ruby, Node
JavaScript, iOS or Android development experience
Experience building applications using iOS, Android or Javascript
Conceptual understanding of the principles of good software design
LI-Remote #LI-DHC1 There's no perfect candidate.
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Vonage is a integral cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list.

📌 Tech Support Engineer (Guanajuato)
🏢 Vonage
📍 Guanajuato