About the Company

A chemical structure is only as strong as the bonds between its molecules. At BASF Chemetall, this strength lies not only in chemistry, but also in the strong connections built between our general organization and our people. We are a company with highly qualified talent that contributes every day across different sectors to create the BASF Chemetall difference. We demonstrate uncompromising ethics, appreciation for our employees, and respect for the environment. BASF Chemetall is a leading specialty chemicals company whose quality, innovation, and service exceed our customers' expectations.

About the Role

At Chemetall, we create chemistry by connecting customer needs, demand planning, procurement, logistics, warehousing, and financial objectives across the supply chain. As Customer Service & Supply Chain Mx Manager, you will lead and coordinate Customer Service, Demand Planning, Procurement, Logistics, and Warehousing activities in Mexico. You will help ensure material and product availability, supply continuity, on-time customer deliveries,



and inventory optimization while supporting the organization's service, cost, and working-capital objectives.

Responsibilities
- Lead the Customer Service and Supply Chain strategy for Mexico.
- Coordinate Customer Service, Demand Planning, Procurement, Logistics, Import/Export, and Warehousing operations.
- Ensure compliance with customer-service indicators and manage the order flow from receipt through final delivery.
- Ensure the availability of raw materials, packaging materials, commercial products, customer equipment, and finished goods through effective planning and supply management.
- Lead demand and supply planning to balance commercial requirements with operational capacity, inventory levels, and the business's financial objectives.
- Manage inventories to support healthy coverage levels, reduce obsolescence, optimize working capital, and maintain product availability.
- Oversee logistics, wareho

📌 Customer Service (Santiago de Querétaro)
🏢 Chemetall
📍 Santiago de Querétaro