L1 Support Engineer (Analytics & BI) Contractor · Remote in
Mexico
· Full-time · 3-month project (potential extension)
We're looking for an
L1 Support Engineer
to provide first-line support for analytics and business intelligence users. If you enjoy solving technical problems, helping users succeed, and want to build your career in data and analytics, we'd love to hear from you.
Responsibilities
Provide first-level technical support for BI platforms and dashboard users.
Troubleshoot issues and escalate complex cases to senior engineers when needed.
Manage support tickets and ensure timely resolution.
Create and maintain support documentation and knowledge base articles.
Gather requirements for dashboard requests and feature enhancements.
Deliver user training sessions and product demonstrations.
Monitor dashboard performance and availability.
Assist with user access and permissions.
Contribute to process improvements based on user feedback.
Requirements
1–3 years of
customer support
or
technical support
experience.
At least 1 year of experience with
BI tools
or




analytics platforms , or equivalent demonstrated learning ability.
Basic
SQL skills
and understanding of database concepts.
Experience with
Tableau
or a similar
BI tool .
Familiarity with
data warehousing ,
ETL concepts , and
Snowflake .
Experience using ticketing or issue-tracking systems.
Strong analytical, troubleshooting, and communication skills.
Excellent attention to detail and the ability to thrive in a fast-paced environment.
Nice to Have
Associate's or bachelor's degree in a related field, or equivalent experience.
Tableau, cloud, or other relevant technical certifications.
If you're passionate about customer support, analytics, and continuous learning, we'd love to hear from you.
Why join us?
Competitive compensation paid in USD.
100% Remote.
Paid Time Off: 12 PTO days per year.
Local Holidays: All official holidays in your country.
Birthday Off.
Career Growth opportunities.
Recognition Program.
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