Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location:This is an onsite role based at Nextiva’s Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengths how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.
In-Office Expectation:This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.
The Porting Specialist is responsible for receiving customer paperwork, saving to customer files and submitting orders. The role checks orders daily and notifies customers of changes in status and assists customers over phones with porting questions. Over 90% of the communication in this role will be in English (verbal & written). This person will be an employee of Nextiva, supporting Nextiva customers This position will be 100% on-site at our Nextiva Guadalajara office.
Want to check out our AMAZING culture? Follow Nextiva Mexico on Instagram: @nextiva_mexico
Be sure to check out our rewards & benefits listed below
Key Responsibilities:
- Managing and updating customer data and files and contacting customers to communicate incomplete or missing paperwork and porting status
- Managing