Logos is a purpose-driven tech company dedicated to building technology solutions that equip the church to grow in the light of the Bible. Our team is committed to increasing biblical literacy and accessibility for every Christian around the world. We do so by delivering value along three fronts: software tools, community collaboration, and rich digital content. Logos’ solutions portfolio connects users to the Word and to their communities. Based in Bellingham, Washington, Logos also has operations in Chandler, Arizona and Puebla, Mexico.
About the Role
Cloud Operations Engineers are the frontline guardians of our production infrastructure. You will monitor, maintain, and support the systems that serve both our customers and our internal development teams. You don’t have to know everything about our entire stack, but you must be able to learn quickly, follow procedures, and apply sound judgment to resolve issues.
This role will require participating in 24/7 on-call rotation and responding to alerts and incidents in a timely fashion while on call.
*This is a remote position open to candidates residing in Quintana Roo or Yucatán, Mexico.
Responsibilities
- Respond and triage all production alerts as the primary on-call responder, acting as the first line of defense for the entire system
- Troubleshoot and resolve issues using established runbooks and documentation, escalating to senior SREs and/or development teams with context when necessary
- Execute incident management procedures, including opening communication channels, documenting timelines, and ensuring runbooks are followed
- Proactively monitor system health and performance using observability dashboards and tooling to identify potential issues before they escalate
- Track consumption against service quotas and usage-based limits for production systems (or their underlying platform components) to prevent service disruptions and cost overruns
- Maintain and improve operat