About SpotOn We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2
(Fall 2025), based on ratings from real users
Rated the
top-rated point-of-sale
(POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded
Great Places to Work
and Built In's
Best Workplaces
for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you. Position Objective
The Client Operations Specialist executes a wide range of account operations activities—from onboarding to maintenance—ensuring accuracy, timeliness, and compliance.



This role drives quality and consistency across client accounts and contributes to process efficiency within the operations function.
Responsibilities
Manage end-to-end account updates, including RMAs, swaps, add-on orders and cancellations.
Ensure all client account activities meet accuracy, compliance, and service standards.
Maintain precise records across systems such as Salesforce and internal databases.
Validate Work Orders and account details to prevent downstream issues.
Coordinate with Implementation, Finance, Growth, Success, and Product teams to resolve account discrepancies.
Support quality control by reviewing records and identifying data anomalies.
Recommend process enhancements to improve workflow speed or data integrity.
Uphold departmental SOPs, SLAs, and compliance standards.
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service

📌 Client Operations Specialist (Tijuana)
🏢 SPOTON
📍 Tijuana