About PayRange
PayRange is a leading mobile payment and technology platform powering unattended retail, vending, laundry, amusement, and other self-service industries worldwide. Our solutions combine innovative hardware, cloud-based software, and mobile applications to deliver seamless payment experiences for operators and consumers.
With operations across North America and a growing general footprint, PayRange is focused on delivering reliable, scalable, and customer-centric technology solutions.
Position Overview
We are looking to hire 2–3 Help Desk Technicians to join our Mexico City office. This role is a key part of our customer support organization and will serve as a primary point of contact for technical support, escalations, and customer success initiatives.
Key Duties & Responsibilities
Technical & Customer Support
Serve as a primary point of contact for complex customer inquiries and technical escalations.
Provide timely, accurate, and professional troubleshooting and resolution.
Coordinate with cross-functional teams, including Engineering, Product, and vendors,



to resolve customer issues efficiently.
Technical Expertise
Maintain a strong working knowledge of PayRange products, platforms, and functionality.
Act as a subject matter expert to assist customers and internal team members with advanced troubleshooting, configuration, and system-related questions.
Stay current on product updates, industry trends, and best practices to continuously enhance customer support quality.
Continuous Process Improvement
Contribute to knowledge base articles, documentation, and self-service materials.
Identify recurring issues and opportunities to reduce support ticket volume and improve efficiency.
Customer Advocacy & Customer Success
Represent the voice of the customer internally by sharing feedback, pain points, and improvement opportunities.
Support initiatives to enhance product usability, documentation, and overall customer experience.
Minimum Qualifications
Fluent

📌 Help Desk (Metepec)
🏢 PayRange
📍 Metepec