About the Team The Large Order Protection Outreach Pod (LOPOP) is an elite, proactive task force dedicated to safeguarding DoorDash's most valuable transactions. Unlike traditional support teams, we operate exclusively in the outbound space, monitoring orders of $200 and above. Our team bridges the gap between our three primary stakeholders Merchants, Dashers, and Customers ensuring that high value logistics move seamlessly from kitchen to doorstep. We are the "white-glove" guardians of the platform's reputation.
About the Role As a LOPOP Support Representative, you will move away from the inbound queue and into a role defined by initiative. You will be responsible for identifying potential friction points in real-time across three key pillars: Merchant Confirmation, Dasher Unassignment, and Cancellation Prevention. You will use a suite of advanced tools and AI to provide a premium experience, ensuring our highest-spending customers and top-tier merchants receive flawless service.
You're excited about this opportunity because you will...
Own the Outcome:




Take full accountability for high-value orders ($200+), intervening proactively to ensure successful delivery.
Master Cutting-Edge Tech:
Use Gemini and AI to craft sophisticated outreach and streamline your daily workflow.
Provide White-Glove Service:
Execute high-level outbound calls and chats that prioritize professionalism and brand loyalty.
Solve Complex Puzzles:
Navigate a multi-platform ecosystem (THQ, Slack, Google Suite) to resolve logistics issues on the fly.
Impact the Bottom Line:
Directly prevent high-cost cancellations and build trust with our most important users.
We're excited about you because...
You are a Multi-Tasking Pro:
You can handle high-speed navigation across multiple tools without losing your focus.
You are an Expert Communicator:
You possess exceptional verbal fluency and a mastery of grammar and spelling for professional interactions.
You are Detail-Oriented:
You have a "hawk-eye" for

📌 LOPOP Support Representative (Hermosillo)
🏢 DoorDash High Volume
📍 Hermosillo