Bilingual Customer Service Professional – U.S. Market / Hybrid

Location: Mexico City, CDMX
Work Model: Hybrid — three days per week onsite
Employment Type: Full-time
Schedule: Flexible availability required Monday through Sunday, between 6:00 a.m. and 12:00 a.m.

Position Overview

We are seeking bilingual customer service professionals to support customers in the U.S. market on behalf of a leading global financial services organization.

In this role, you will provide exceptional service, resolve account-related inquiries, recommend personalized solutions, and help strengthen long-term customer relationships. The idóneo candidate communicates naturally in English and Spanish, works confidently in a fast-paced environment, and is committed to delivering an outstanding customer experience.

Key Responsibilities

-
- Manage a high volume of inbound customer calls in a structured, fast-paced environment.
- Understand each customer’s needs and provide personalized solutions.
- Assist with account inquiries, statements, payments, card replacements, rewards redemptions,



and account updates.
- Recommend relevant products, services, benefits, and enrollment opportunities.
- Build customer loyalty through active listening, empathy, and consultative communication.
- Use available tools and resources to resolve customer concerns during the first interaction whenever possible.
- Protect confidential customer and account information.
- Follow all regulatory, compliance, servicing, and sales guidelines.
- Meet established performance standards, including quality, productivity, customer satisfaction, compliance, and sales goals.
- Take ownership of every customer interaction from beginning to end.

Required Qualifications

-
- Advanced spoken and written English and Spanish.
- High school diploma or equivalent.
- Strong verbal communication and active-listening skills.
- Ability to communicate naturally and professionally with U.S.-based customers.
- Ability to remain positive and

📌 Bilingual Customer Service Professional U.S. Market (Metepec)
🏢 New Comienzos
📍 Metepec