This position is 100% remote for Mexico, Columbia, Venezuela and Guatemala, Argentina, Honduras, Colombia, DR, Mexico, Brazil applicants. Not a US based post. The hours are 10am-7pm MST and includes one Saturday a month from 8-5 MST.
ABOUT US
The Savings Group (TSG), the parent company of RateGenius, AUTOPAY and Tresl, is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. Through a network of more than 180 lenders across all 50 states, TSG provides consumers more choices for their origination and refinanced auto loans, while also delivering loan volume growth to its lender network and partners through a proprietary, web-based platform. Why Work at The Savings Group?
Working at TSG is more than your standard J-O-B. That's because we work with some of the most amazing goal-oriented and driven people in fintech and still embody the spirit of a startup Not only have we worked together to perfect the way we serve our customers, but we've built a pretty awesome culture in the process.



Our people come from all kinds of backgrounds to create something exciting and new: A BETTER WAY TO DO CAR LOANS. We offer steady growth, a strong and supportive leadership team, and in-depth training and tools to ensure your success.
SUMMARY
The Customer Success Representative Level I ensures that customers receive wonderful customer service in all aspects when taking care of the customers. This includes any and all customers that are calling in to inquire regarding potential vehicle purchases, refinances or questions regarding open applications and so forth. Customer Success maintains all overflow through TSG phone systems and is the start of the TSG journey for all our customers throughout all of its brands.
Customer Success Representatives Level I are required to answer all phone calls received, respond to customer inquiries, complete customer applications either over the phone or via text/email, and send emails to the correct corresponding

📌 Customer Success Rep (Mérida)
🏢 The Savings Group
📍 Mérida