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Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.
Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services for Audi Mexico.
Primary responsibility for IT platform operation, development and lifecycle management.
Develop Services
Assure the availability and security of the IT systems and platforms for all the core processes of Audi Mexico.
Control of the service providers for the 2nd and 3rd level support of the operated IT systems.
Hosting and operation of VW Group applications / systems in the Audi Mexico data centers.
Working on Audi IT & Digitalization and VW Group programs / projects with main or partial responsibility.
Define IT Architecture for projects, able to comply with availability and security requirements.
Operate Services
Managing production-related client hardware.
Managing the User Help Desk and service points for every IT service.
Planning and controlling the SGK,



Invest and Personal budgets according to KPI specifications.
Advice on the fields of expertise and business areas by selecting suitable IT services and adapting the service portfolio asneeded.
Comprehensive control of the operating processes of the IT Services of Audi Mexico.
Team
Continuous development of IT employees regarding project and service competences focused in new IT technologies.
Exclusive decision-making authority on the use of relevant IT technologies for Audi Mexico.
Exclusive definition of service goals and service levels for Audi Mexico.
Exclusive content-related contract design with external service providers for the control of complex infrastructure servicesand the provision of services by service providers.
Defining the prioritization of innovation, technology and optimization projects (CIP) and establishing the implementation decision.
Exclusive definition of process steps to ensure service qual

📌 OPERATION IT SERVICES MANAGER (Heroica Puebla de Zaragoza)
🏢 Volkswagen Group Services
📍 Heroica Puebla de Zaragoza