Job Summary
This role is responsible for researching, designing, and developing operational support services for business applications and information systems, aligning with organizational IT process methodology. The role involves collaborating within IT technical teams, leading small teams when necessary, and deploying infrastructure or services guided by senior technologists. The role prioritizes support services and analyzes business requirements, configures software, implements solutions, conducts testing, and maintains applications and infrastructure. The role also requires advanced technical knowledge to manage and administer complex infrastructure or software platforms, serving as an incident life cycle coordinator and addressing complex issues.
Responsibilities
- Deploys end-user or enterprise infrastructure, applications, or services of moderate complexity in alignment with guidance from senior technologists, supporting more intricate solutions.
- Researches, designs,



and develops operational support services for both existing and new business applications and information system solutions, integrating technical and business requirements in alignment with established organizational IT process methodology.
- Identifies, develops, and prioritizes support services based on business criticality, encompassing both third-party software and internally developed applications and infrastructure.
- Collaborates as a valued member of one or more IT technical teams and leads a small team of support engineers or applications specialists, whenever required.
- Analyzes business requirements, configures third-party software, implements infrastructure solutions, creates comprehensive documentation, conducts testing, and maintains applications, infrastructure, and information systems.
- Applies advanced technical knowledge to proficiently manage and administer infrastructure or software platforms and user groups characterized by moderate to high complexity.
- Assumes the role

📌 IT End User Support and Collaboration Support Engineer (Las Fuentes)
🏢 Hewlett Packard Enterprise
📍 Las Fuentes