You will work closely with internal teams, stakeholders, and technology partners to ensure solutions comply with Ferrero's architecture, quality, and performance standards. You will also lead testing, implementation, and application support activities throughout the entire application lifecycle, ensuring proper operation and business continuity.
You will design and develop technical architecture solutions and applications, ensuring alignment with business requirements and Ferrero's technology standards.
You will manage the application lifecycle, from development, configuration, data migration, and implementation through maintenance, updates, and eventual decommissioning, ensuring solution integrity and continuity.
You will lead testing activities, defining test plans, schedules, and test cases, and tracking defects, incidents, and results to ensure application quality.
You will analyze and resolve issues identified during testing, new releases, and post-production, ensuring application stability and proper functionality.
You will manage Level 3 incidents and problems,



following up on their resolution in accordance with established SLAs and addressing application, interface, availability, and performance-related issues.
You will review and ensure the quality and accuracy of reports, technical documentation, configurations, and asset information related to the solutions under your responsibility.
You will collaborate with Service Management, Service Leads, Project Management, and Technology Engineering teams, as well as stakeholders and vendors, to ensure the continuity, performance, and evolution of technology solutions.
You will provide technical expertise and support to internal teams and external resources, facilitating the proper implementation, operation, and continuous improvement of solutions.
Bachelor's degree or Engineering degree in Computer Systems, Computer Science, Information Technology, Software Engineering, or a related field.
Experience in technical

📌 IT Solution Designer (Ciudad de México)
🏢 Ferrero International S. A.
📍 Ciudad de México