Job Title: Engagement Manager - Americas
WORKING PLACE / Mexico City, Mexico (hybrid)
DEPARTMENT / Professional Services (PS) – Engagement Management
Reports to / Professional Services Director
TYPE OF CONTRACT: General purpose:
Verimatrix Professional Services (PS) is transforming from a delivery-focused team into a strategic, scalable profit center. As part of this transformation, the Engagement Manager role is a new function created to own the PS engagement lifecycle end-to-end — from quote and Statement of Work (SoW) at the presales stage, through project delivery, to closing — while driving Salesforce (SFDC) data quality and commercial discipline.
In addition to engagement management duties, the Engagement Manager will coordinate the Technical Account Managers (TAMs) in the Americas, unifying the approach to managed services and recurring revenue within PS.
Own the full PS engagement cycle in the Americas: quote and SoW at presales, project planning, delivery execution, and closing/invoicing.
Drive customer satisfaction, on-time and on-budget delivery,



and project profitability across the Americas project portfolio.
Coordinate and support the 3 Technical Account Managers (TAMs) in the Americas region, ensuring a unified approach to managed services, retainers, and recurring revenue.
Write, monitor, and update project management plans, manage project risks, budgets, and associated action plans.
Report internally and externally on project and account status, proactively raising alerts and managing escalations.
Plan and request resources with the Delivery Manager, across PS Engineers and TAMs supporting Americas engagements.
Maintain rigorous and up-to-date records of project and account activity in Salesforce (SFDC), supporting the PS Director's drive for data hygiene, pipeline visibility, and predictability.
Partner closely with the Sales team during presales to scope, quote, and package Services offers (including standardized "Quick Start" packages), securing n

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