The Quality Assurance Manager is responsible for establishing, maintaining, and continuously improving the quality framework for accounting and finance processes within the Shared Services organization. This role ensures process compliance, accuracy, effectiveness of internal controls, adherence to company policies, and achievement of service level commitments. The position will lead quality reviews, root cause analyses, process audits, and continuous improvement initiatives to drive operational excellence across Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), and other finance processes.
Main Responsibilities
Quality Management
Develop and implement a comprehensive quality assurance program for accounting operations.
Define and maintain quality standards, metrics, and performance indicators.
Conduct regular quality reviews and compliance assessments across finance processes.
Monitor transaction accuracy, process adherence, and control effectiveness.
Report quality performance trends and recommend corrective actions.
Process Governance and Compliance




Ensure compliance with company accounting policies, internal controls, SOX requirements, and financial reporting standards.
Perform process audits and identify gaps, risks, and control deficiencies.
Collaborate with Internal Audit, External Audit, Controllership, and Compliance teams.
Maintain process documentation, standard operating procedures (SOPs), and control matrices.
Continuous Improvement
Lead root cause analysis for quality issues, service failures, and recurring errors.
Develop corrective and preventive action plans (CAPA).
Drive Lean, Six Sigma, and continuous improvement initiatives.
Identify opportunities for automation, standardization, and process optimization.
Support system implementations and process transformation projects.
Performance Management
Establish dashboards and scorecards to monitor quality performance.
Analyze trends, identify systemic issues, and recommend sustainable s

📌 Process and Quality Improvement Manager Remote Work (Santiago)
🏢 PPG Industries (UK
📍 Santiago