IT Support Specialist
? Remote | Full -Time

We are looking for an IT Support Specialist to join our team and provide technical support across our corporate staff and franchise network. This role is ideal for someone proactive, organized, customer -oriented, and passionate about technology, troubleshooting, and continuous improvement.

The adecuado candidate will support daily IT operations, manage support tickets, administer Microsoft 365 and SaaS platforms, assist with cloud and VoIP environments, and help ensure a secure and efficient technology ecosystem.

Responsibilities
Provide Level 1 and Level 2 technical support to internal users and franchise teams.
Troubleshoot hardware, software, networking, VPN, Wi -Fi, and access -related issues.
Administer Microsoft 365 environments, including users, groups, licenses, MFA, Teams, Exchange, and SharePoint.
Support SaaS applications and cloud platforms such as AWS, Azure, and ClickUp.
Manage ChatGPT and AI -related tool subscriptions, licenses, and user access.
Maintain and improve IT documentation and knowledge base resources.




Support VoIP and telephony systems, including FreePBX and SIP -based solutions.
Configure, provision, and troubleshoot laptops, peripherals, printers, monitors, and headsets.
Monitor endpoint security tools, patch compliance, and phishing/security incidents.
Provide remote technical assistance using remote desktop and collaboration tools.
Collaborate with distributed teams while ensuring confidentiality and data security best practices.

RequisitosRequirements
Proven experience in IT Support, Help Desk, or Technical Support roles.
Experience handling Level 1 and Level 2 support tickets.
Strong knowledge of Microsoft 365 administration.
Experience managing SaaS platforms and user lifecycle administration.
Familiarity with AWS and Azure environments.
Basic networking knowledge (DNS, DHCP, VPN, Wi -Fi troubleshooting).
Experience supporting end -user hardware and remote environments.
Understanding of

📌 IT Support Specialist 1696 (Michoacán)
🏢 Softgic S.
📍 Michoacán