IMI plc We are a general specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.
We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.
Our partnership approach breaks through problems and reduces complexity. We don't invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.
Role Overview Ensure the timely delivery of the product to customers, obtaining their satisfaction and achieving organizational objectives: OTD, DQ, LV.




Essential Job Roles and Responsibilities:
1.
Review firm orders in JDE by customer for timely shipment.
2.
Review JDE errors and their correction so that firm orders that arrive via EDI are reflected correctly.
3.
Generate file of IMI network customer orders in the original format, for preparation and shipment.
4.
Generate JDE reports per customer by part number and due date.
5.
Support in the follow-up of the shipment of ASNs to customers.
6.
Coordinate with production planning the manufacture of products for shipment on time.
7.
Implement improvements to current processes to make flow more efficient
8.
Provide support to the different areas of the organization in activities that ensure customer satisfaction
Job Requirements:
Level of Education and Experience:
1.
Required education:
Engineering or Bachelor's Degree in Administration or Industrial
2.
5-7 Years of experience in Customer

📌 Customer Service (Hermosillo)
🏢 IMI
📍 Hermosillo