Schedule: On site
Títle: Customer Support Specialist ll
Location: Ciudad de Mexico
Req #: 2756
About the Role We are looking for an Intermodal Operations Specialist based in Mexico City to manage end-to-end freight execution for North American shipments. This is an operations-first role for someone who lives and breathes logistics — someone who knows the difference between a dray move and a 53- foot domestic container, understands cross-border customs requirements, and can keep multiple active shipments moving without losing track of any of them. You will work closely with US-based customers, carriers, and internal stakeholders to ensure every load moves on time and every system record stays accurate.
Important: This is not a customer service role — it's a freight operations role with a strong customer-facing component. We are looking for someone with hands-on experience in intermodal or multimodal logistics, not general customer support.
What You will Do
- Execute full-cycle shipment operations: booking, dispatch, tracking, cross-border coordination,



and delivery confirmation for import and export intermodal movements.
- Coordinate intermodal-specific activities including rail and drayage handoffs, container management, port or ramp scheduling, and equipment availability monitoring.
- Manage customs documentation and border crossing requirements for cross-border shipments between Mexico and the US.
- Ensure all shipment data, milestones, and references are entered accurately and on time in Uber Freight TMS/systems — data integrity is non-negotiable.
- Communicate proactively with US-based customers about shipment status, exceptions, and resolutions — including delays, capacity issues, or documentation requests.
- Review weekly operational reports (e.g. High/Low Net Revenue) and contribute insights to the team operational highlights and improvement initiatives.
- Support the onboarding and day-to-day coaching of interns or new team members on execution processes and

📌 Logistics Support Specialist II (Cancún)
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