Join Our Team as a Desktop Support Analyst I Are you driven to solve technical challenges and provide outstanding customer support? We're looking for a
Desktop Support Analyst I
who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly onsite.
Why You'll Love Working Here Purpose-Driven Work
- Play a critical role in empowering staff and users through reliable, responsive technology support. Professional Growth
- Expand your technical skillset across multiple platforms, operating systems, and enterprise tools. Team-Oriented Environment
- Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture. Meaningful Impact
- Your work directly supports productivity, learning, and day‐to‐day operations across the organization.

Benefits Overview
Savings / Monthly 13% cap
Pantry Vouchers 9% deposited every month
Christmas Bonus: 25 days of your daily income
Vacations – 12 days after the first year
Anniversary Bonus – 10 days of base salary
Vacation Premium – 40% first year




Major Medical Insurance covers you and your immediate family
Life Insurance
Quarterly Bonus
Marriage or Bereavement Time off
Maternity/Paternity Time off
Ergonomic Chair (remote roles only)
250 pesos monthly stipend for internet and electricity (remote roles only)
Role Overview
Location:
On-Site (Monterrey, Mexico)
Schedule:
1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage
Pay Rate:
24,000 MXN (monthly)
Transportation:
Assistance available (client provided)
Your Mission as a Desktop Support Analyst I
Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time
Install, maintain, and repair computers, servers, peripherals, and related IT equipment
Provide technical support for software appl

📌 Desktop Support Analyst I (Cancún)
🏢 Dyopath
📍 Cancún