Why Valtech? At Valtech, we are the experience innovation company. We help brands create meaningful connections with their customers through data, technology, creativity, and human-centered experiences. We work in a collaborative, multicultural environment where continuous learning, innovation, and customer focus are at the core of everything we do.
We are currently looking for a
Customer Service Specialist
to join our team and support a general consumer brand by delivering exceptional customer experiences and ensuring effective complaint management across multiple service channels.
The Opportunity As a
Customer Service Specialist , you will be responsible for managing customer interactions across multiple communication channels, ensuring accurate complaint registration, reporting, and resolution follow-up. You will play a key role in maintaining data quality, identifying trends, and collaborating with cross-functional teams to improve customer satisfaction and operational processes.
This role requires strong communication skills, attention to detail, analytical thinking,



and a customer-centric mindset.
What You'll Do Customer Support & Complaint Management
Manage assigned customer service channels, including phone, WhatsApp, and email.
Actively listen to customer concerns and provide professional, empathetic, and satisfactory responses.
Collect and document customer and consumer feedback, complaints, and inquiries with accuracy and completeness.
Consolidate complaints and comments gathered from community managers, bots, conversation management tools, and social channels.
Classify and organize complaint information according to defined reporting standards.
Register and track complaints within client and quality management systems.
Reporting & Data Management
Generate detailed complaint reports and communicate findings to the appropriate stakeholders.
Ensure consistency, accuracy, and alignment of information between customer service and quality teams.
Maintain high s

📌 Customer Service (Mexicali)
🏢 Valtech
📍 Mexicali