The project is an
AI vision platform
running on Kubernetes and used for enterprise video analytics. We are looking for a highly technical
Tier 2 / Tier 3 Technical Support Engineer
to help customers troubleshoot and resolve complex platform, infrastructure, and deployment issues. Responsibilities Provide Tier 2 / Tier 3 technical support to enterprise customers. Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues. Reproduce customer environments and run tests to diagnose technical problems. Work directly with customers during technical discussions and troubleshooting sessions. Manage and resolve technical support tickets. Collaborate with Engineering, Sales, and Customer Success teams. Escalate complex issues and product bugs to Engineering and help drive them to resolution. Clearly communicate technical findings, workarounds, and resolutions to customers. Requirements 2+ years of technical support experience,



preferably in Tier 2 / Tier 3 support. Strong hands-on
Kubernetes experience in production environments . At least one relevant Kubernetes or cloud certification, such as
CKA, CKAD, CKS, AWS, Azure , or equivalent. Strong troubleshooting skills across software, infrastructure, networking, and distributed environments. Experience working directly with customers in a technical capacity. Strong written and verbal English communication skills. Ability to independently investigate complex technical issues and collaborate with engineering teams. Nice to have Experience with AWS, Azure, or other cloud platforms. Linux troubleshooting experience. Experience with containers, networking, monitoring, and logging. Experience supporting enterprise software products. Exposure to
AI, computer vision, video analytics , or similar technologies

📌 Kubernetes Technical Support Engineer (Monterrey)
🏢 Axented
📍 Monterrey