- Drive after-sales process excellence and operational performance across an authorized dealer network in Mexico
- Monitor compliance with established after-sales processes, operational standards, and business guidelines
- Conduct periodic operational reviews to assess adherence to procedures and identify process deviations
- Document findings, communicate observations, and provide constructive feedback to dealership leadership and stakeholders
- Follow up on identified gaps and track corrective actions
- Analyze after-sales operational data and key performance indicators
- Identify trends, risks, process inefficiencies, and opportunities for improvement
- Monitor workshop productivity, efficiency, customer service, operational compliance, and performance quality indicators
- Develop reports, dashboards, and presentations on network performance
- Convert data insights into actionable recommendations
- Evaluate workshop operations, resource utilization, productivity, and service delivery effectiveness




- Partner with dealership teams to understand root causes of performance challenges
- Support initiatives improving service operations, workshop efficiency, and customer satisfaction
- Develop and coordinate improvement plans, including objectives, timelines, accountability frameworks, and follow-up mechanisms
- Monitor implementation progress and evaluate action effectiveness
- Escalate significant risks, recurring issues, or critical findings
- Advise dealership teams on process compliance, operational performance, and continuous improvement
- Build collaborative relationships with service managers, workshop leaders, and dealership leadership
- Prepare and maintain regular reports on compliance, performance, and improvement initiatives
- Present findings, trends, risks, and recommendations to internal stakeholders and leadership
- Maintain accurate records of reviews, action plans, performance indicators, and follow-up activities
- Communicate operational insights to

📌 Process Analyst (México)
🏢 Jobtailor
📍 México