Udemy is seeking a Senior Customer Experience Analyst in Mexico City to resolve complex customer escalations and drive strategic projects across vendor management, content/wiki management, and data insights. You will mentor junior teammates, collaborate with Customer Success, Product/Engineering, and Revenue Operations, and help shape cross-functional initiatives.
The role emphasizes data-driven decisions, process optimization, and strong communication across teams in a hybrid work environment,
📌 Senior CX Analyst: Escalations, Projects (Ciudad de México)
🏢 Udemy
📍 Ciudad de México
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