Customer Support Specialist II - Crossborder Intermodal (Third Shift)
Schedule: THIRD SHIFT Day Shift Hours Modality Sunday 11:00 PM – 07:00 AM (Monday) Remote / Work from home Monday 11:00 PM – 07:00 AM (Tuesday) On-site Tuesday 11:00 PM – 07:00 AM (Wednesday) On-site Wednesday 11:00 PM – 07:00 AM (Thursday) On-site Thursday 11:00 PM – 07:00 AM (Friday) On-site

Salary Type: Salary

The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America.

Basic Qualifications
- Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.




- Ensure all shipment details and references are entered accurately and on time in theUber Freightsystems.
- Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.
- Maintain clear and professional communication with customersregardingshipment status, delays, or any service issues.
- Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.
- EnsurethattheUber Freightsystem reflectsaccurateand up-to-date information for all active shipments.
- Train and support interns or new team members on daily execution tasks and best practices.
- Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.

Preferred Qualifications
- At least 1 - 2 years of experience in freight forwarding , logistics coordination, or 4PL operations. Experience in Intermodal is a plus.
- Strong organizational and multitasking skills in a high-volume, time-sensitive

📌 Customer Support Specialist II (Ciudad de México)
🏢 Uber Freight
📍 Ciudad de México