The Team Lead – Customs is responsible for leading a team managing customs processes for DSV’s international customers within GBS. The role ensures high-quality and timely service delivery through process optimization, KPI/SLA management, compliance, quality control, and effective people management, while maintaining strong relationships with internal and external stakeholders.

Tasks and Responsibilities
- Lead and develop the Customs team, including performance management, training, recruitment, and workload planning.
- Manage customs processes, ensuring compliance with applicable customs and tax regulations and the accuracy of required documentation.
- Define and monitor KPIs and SLAs, ensuring service quality, timeliness, and continuous improvement.
- Identify opportunities to optimize, standardize, and automate customs processes.
- Manage relationships with DSV branches, customers, and other internal/external stakeholders.
- Monitor operational performance, costs, and P&L;, providing regular reporting to management.
- Ensure adherence to quality standards, internal procedures,



audits, and QMS requirements.
- Promote knowledge sharing, continuous improvement, and a strong performance and feedback culture within the team.

Education and Skills
- Higher education preferred in Logistics, Transport, Customs, Law, Administration, or related fields.
- Strong leadership, communication, delegation, and team-building skills.
- Ability to work effectively in an international environment.
- Proactive and results-oriented mindset with strong organizational and problem-solving skills.
- Openness to change and continuous improvement.

Minimal Work Requirements
- Minimum 2 years of experience managing a team in a similar role.
- Knowledge of EU customs regulations.
- Experience in customs, logistics, transportation, tax, or related areas.
- Experience working on projects or process improvement proficiency at C1 level or higher.

DSV – Integral transport and logistics

Working at

📌 Team Lead, Customs (Ciudad de México)
🏢 Dsv Road
📍 Ciudad de México