The Technical Account Advisor is a senior customer-facing technical role responsible for ensuring customers realize maximum value from our products and services. Acting as a trusted technical partner, this person combines deep product knowledge, problem-solving skills, and strong stakeholder management to drive adoption, resolve escalations, influence product roadmap, and support renewal and expansion.
Key Responsibilities
- Serve as the primary technical advisor for assigned strategic or high-risk customers; build trusted relationships with technical and business stakeholders.
- Lead onboarding and implementation activities, including architecture reviews, integrations, data migrations, and configuration best practices.
- Proactively monitor customer environments, advise on optimization and performance, and drive adoption of features and best practices.
- Triage and manage technical escalations in coordination with support, engineering, and product teams; ensure timely resolution and effective communication.
- Run periodic technical health checks, risk assessments,



and roadmap planning sessions with customers.
- Translate customer needs and technical feedback into actionable requirements for product and engineering teams; advocate for customers through the product lifecycle.
- Deliver technical enablement (workshops, training, documentation) to customer teams to reduce enablement friction and increase self-sufficiency.
- Support renewal and expansion conversations by articulating technical value, ROI, and alignment to customer objectives.
- Maintain accurate account documentation, runbooks, deployment diagrams, and engagement trackers.
- Mentor less-experienced advisors and contribute to continuous improvement of advisory processes and templates.

Required Qualifications
- 5+ years of customer-facing technical experience (Technical Account Management, Solutions Engineering, Customer Success Engineering, or similar).
- Strong experience with integrations, APIs, clou

📌 Technical Account Advisor (Monterrey)
🏢 Jda Software
📍 Monterrey