ABOUT ENOVISTM Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, general talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. The Patient Services Representative III serves as a senior member of the Patient Services team, providing advanced case management and customer support to patients, healthcare providers, and insurance carriers. This role acts as a subject matter expert for complex patient cases, escalated customer service concerns, insurance benefit interpretation, product quality troubleshooting and reimbursement support. This position requires exceptional communication skills, strong leadership capabilities, bilingual fluency in English and Spanish, required to work East Coast business hours from Monday through Friday, 5:00 AM PST to 2:00 PM PST.




Patient Support & Case Management
Manage complex patient cases from initiation through resolution while ensuring a high standard of patient care and service. Interpret and explain medical, insurance, and reimbursement information in a clear and understandable manner. Support Regen quality patient calls and troubleshooting. Escalation Management Resolve advanced customer service issues and complex reimbursement challenges with minimal supervision. Investigate and address patient complaints, service concerns, and operational issues while ensuring timely resolution. Leadership & Team Support
Serve as a mentor and resource for Patient Services Representatives I and II. Assist with onboarding, training, and knowledge-sharing initiatives. Lead by example by demonstrating accountability, professionalism, and exceptional customer service. Support supervisors and management with departmental projects, report

📌 Customer Care Specialist In Office (Ciudad de México)
🏢 DJ Orthopedics Services, SA de
📍 Ciudad de México