Join our Commercial Customer Care team as a Dispute Management Analyst and become a trusted partner in managing customer deductions and dispute resolution processes. In this role, you will analyze, validate, and resolve deduction-related disputes while collaborating with cross-functional teams to deliver accurate financial outcomes, improve cash flow, and enhance customer satisfaction.

Position Details
Position Title: Dispute Management Analyst
Location: Monterrey HUB
Department: CCC (Customer Care Center)
Employment Type: Temporal (12-months)
Focus Area: Public Deductions
What will you do? Essential Responsibilities
Analyze and validate customer deductions to determine root causes and identify appropriate resolutions.
Accurately classify deductions, including rebates, pricing discrepancies, shortages, returns, and other deduction types.
Collaborate closely with Sales, Customer Service, Finance, and other internal stakeholders to investigate and resolve disputes.
Maintain accurate documentation and complete audit trails for all deduction cases.




Ensure timely resolution of open deductions to support healthy cash flow and accurate financial reporting.
Utilize SAP, Microsoft Excel, and other business tools to research, track, and manage deduction claims.
Take ownership and accountability for assigned disputes through resolution.
Participate in continuous improvement initiatives to enhance dispute management processes and customer experience.
Self-motivated to be a high performer with limited supervision while effectively managing multiple priorities and deadlines.
What will make you a great fit for this role?
Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
1-3 years of relevant experience in dispute management, deductions, accounts receivable, customer service, or a related function.
Intermediate to Advanced English proficiency (reading, writing, and speaking).
Proficiency in SAP or other ERP systems.
Strong Microsoft Excel skill

📌 Dispute Management Analyst (Monterrey)
🏢 Schneider Electric
📍 Monterrey