*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-testid="conversation-turn-14" data-turn="assistant" data-turn-id="request-6a33e414-6534-832a-9e42-d54e2f2ca989-1" data-turn-id-container="request-6a33e414-6534-832a-9e42-d54e2f2ca989-1"> We are looking for an
I
nternal IT Support Specialist
to join our Internal IT Support team.
The
Internal IT Support
team is responsible for ensuring a seamless technology experience for our employees. We manage internal technical issues, provide and maintain access to corporate systems, and support the tools and services that enable teams across the company to work efficiently and securely.
As a
Internal IT Support Specialist , you will help deliver reliable IT support, troubleshoot technical issues, manage user access, and contribute to maintaining a stable and productive workplace. Working closely with employees across the organization,



you'll play an important role in improving internal IT processes and ensuring a high standard of service.
Challenges that await you:
Handle and resolve daily tickets in Jira Service Management
Provide technical support to company employees via Service Desk and direct requests in Slack
Conduct onboarding and offboarding (create and deactivate user accounts, issue and return equipment, set up workstations and access rights, etc.)
Manage access to corporate systems (Active Directory, Google Workspace, Microsoft 365, VPN, Atlassian, Miro, Zoom, MS Office 365, and others)
Maintain and update the knowledge base and document standard procedures
Monitor the technical condition of equipment and office hubs in company locations
Participate in strategic tasks and projects
Ensure a high level of customer service and proactive communication with users
What makes you a great fit:
2+ years of experience as an IT Support / Service Desk Specialist

📌 Internal IT Support Specialist (Xico)
🏢 Plata Card
📍 Xico