Job Title: IT Support for Digital Marketing, Advertising, and E-Commerce
Location: Remote (EST Time zone)
Salary Range: up to 1500 USD
Work Schedule: Tuesday - Saturday, 11:00 AM to 7:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between general talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking an IT Support for Digital Marketing, Advertising, and E-Commerce to provide real-time assistance to students via Zoom during office hours. This role is essential in ensuring students receive the support they need to overcome technical challenges while building and managing their online stores.

Key Responsibilities:
- Host office hours via Zoom from Tuesday to Saturday, 11 AM - 7 PM EST,



where students can drop in and receive support.
- Assist students with Shopify setup and configuration, including:

o General store settings (store name, address, etc.)
o Domain purchasing and troubleshooting
o Policy creation and activation
o Shipping profile setup and troubleshooting
o Payment gateway configuration and troubleshooting
o Product creation and integration (e.g., DSers integration)
o Collections, tags, and discounts setup and troubleshooting
o Website theme uploads, customizations, and navigation setup.
- Provide guidance on app integration and troubleshooting, including:

o Facebook/Instagram setup, pixel troubleshooting, and ad account assistance.
o DSers setup and integration.
o Shopify Collabs for partnerships and levels setup.
- Troubleshoot technical issues related to Shopify, Facebook ads, and other integrations.
- Deliver excellent customer service by providing clear, c

📌 IT Support for Digital Marketing, Advertising, and E-Commerce (Ciudad de México)
🏢 Sagan
📍 Ciudad de México