Un lugar en el que nos importan las personas: hacer crecer a los nuestros para que crezca el negocio
Nos pone muy contentos que esté explorando oportunidades laborales que le permitirán seguir dejando una huella positiva todos los días para mantener a nuestras comunidades sanas, nutridas, limpias y seguras.
Primary Purpose:
The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions. This customer-service focused role is primarily responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics including SLA to deliver service excellence.
What You Will Do:
- Deliver exceptional customer experience, problem-solving with strong discernment and be able to thrive in a fast-paced environment.
- Deliver consistent results with a customer centric mindset, and a commitment to service delivery excellence.
- Provide tier-one support for all employees and managers, answering inquiries, resolving issues,
and providing guidance on HR policies and procedures.
- Assist in monitoring team members' cases contributing to peer quality review process, utilizing tools like ServiceNow.
- Assist in member’s case queues, helping ensure cases are evenly distributed and handled in a timely manner.
- Respond to associate inquiries, providing clear and accurate information in a professional manner.
- Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.
What You Will Need:
Bachelor’s degree or equivalent, preferably in HR, and/or Business
1+ years previous experience in a HR Shared Service, Call Centre, Service Environment
Familiarity with HR systems (HRIS) and shared services HR technology
Ability to navigate with proficiency and deliver high-quality customer service
Ability to handle and maintain confidential & sensitive data
Excellent communication skills with good knowledge of wri