- Order warranty components and engines from dealerships using low-time-in-service and high-time-in-service systems
- Track requested warranty components and update Excel reports using data from the Quality AI platform
- Attend problem-resolution meetings with different teams from various departments
- Provide warranty information to different teams to eliminate quality issues for the end customer
- Prepare reports and update quality metrics monthly
- Handle special requests for report preparation and warranty data analysis
- Participate in meetings with the product development team and critical suppliers on warranty-related topics
- Prepare PowerPoint formats for high-time-in-service engine analysis
- Support innovation projects through the use of AI
- Create new tools to streamline team processes and tasks, including Power Apps and dashboards using macros, databases, Power BI, Python, and Microsoft Power Automate
- Interpret blueprints/drawings using GD&T; knowledge
- Develop 8Ds for complex product development or manufacturing problems
- Support production floor testing for engineering changes
- Lead work meetings for quality problem resolution
Requirements
- Bachelor's Degree or equivalent
- Intermediate-advanced English level (due to interaction with teams from different countries and cultures)
- Knowledge of internal combustion engine operation, as well as familiarity with its components
- Proactivity to identify and support innovation projects
- Ability to create presentations using PowerPoint and Excel
- Database management and advanced information analysis
- Time management skills for multiple daily/weekly/monthly tasks
- Intermediate-advanced proficiency in Excel (macros), Power Apps, dashboards, Power BI, Python
- Good communication skills for coordination with internal teams and suppliers
- Knowledge of quality tools: 8D, Six Sigma Methodology, PDCA, GEMBA, etc.
- Effective collaboration in multicultural teams located in different integral regions
- Growth