Description
In this role, your responsibilities will be:
Communicate
Be the primary point of contact of Emerson ISV to all customers/Emerson Impact Partners in an assigned region.
Respond to all customer inquiries within 12 hours
Conduct weekly calls with Impact Partners, EPC(s) and Alternative Channel Customers to provide order updates and ensure orders are being executed to the customer request date
Clear communication internally and externally

Order Execution
Proactively manage backlog execution to deliver monthly POR shipment commitments for project orders KOB1/2 and MRO Impact Partners designated accounts
Work across multiple disciplines to ensure orders are entered, released from all holds, scheduled and executed in a timely manner
Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements
Prioritize order execution with planner/buyer and plant to ensure customer requirements are met




Manage Past due backlog by working with buyers and planners to ensure dates are managed as per date management standards
Reinforce Service Level Doctrine

Status Updates
Proactively manage order backlog
Assist in sales shipment forecasting
Provide Order Status to customers at every stage of the order including tracking details once order has shipped
Follow up on commitments and delivery milestones with the plant

Change Order Management
Manage Change Order and Cancellation requests
Provide support to all queries related to orders from booking to invoicing
Support Credit Return and/order Return Material Requests as and when required
Provide after sales support as necessary

Measuring
Measuring and reporting on the project performance
Monitoring progress of the project and addressing potential issues

Mentoring and Continuous Improvement
Training and mentoring of new hires
Organize & Facilitate Training Sessions
Present in planning session
Create and lead internal initiatives

📌 ISV Customer Care (Metepec)
🏢 Emerson
📍 Metepec