Description
GROWTH OPPORTUNITY
Operations Manager
Site: Zentralia
Modality: B&M;
L-V 9.00 a 19.00 h
Apply before: Friday, April 10th, 2026

Overview
The Business Manager is the client´s main operational point of contact. Responsible for managing the operation daily. Creates strategies aligned with the vision and priorities of TP and its client, ensuring, and guaranteeing the necessary resources to meet the client´s needs

Education and specific training
- Professional career in Engineering, bachelor’s degree or equivalent indispensable.
- Master’s degree in business administration or similar desirable
- BMs managing US clients: Visa preferred and English level B2 or higher.
- BMs managing domestic customers: Visa desirable and English level B1 or higher

Key Responsibilities
- Customer Relationship and Satisfaction (KSAT)
- Develop an annual tactical plan aligning the vision, strategy and priorities of TP and its customers, making sure to have, during execution, the necessary resources to meet the customer's needs.




- Map with the help of Client Services/Solutions the client's organizational structure and its different operations to identify business opportunities (farming and hunting).
- Provide value to the client by understanding the client's industry (becoming an expert) and developing proposals that meet the client's needs.
- Act as the main point of contact for the customer to simplify communication between TP and the customer.
- Develop and coordinate the execution of the annual KSAT plan based on feedback provided by the customer in previous KSAT surveys, escalations, in formal sessions (MBR, QBR, 1 on 1) or informal sessions (calls).
- Coordinate communication with the customer using appropriate channels.
- Lead action plans aimed at addressing customer escalations.
- Coordinate internal departments (ITAL, Training, QA, WFM, IT, ...) to align efforts towards meeting customer needs and expectations.
- Operational performance and rigor (compliance with KPIs and

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