Channels Accounts Receivable Engagement Specialist
Description -
The HP Credit and Collections organization has a dynamic leadership opportunity for an Americas Channels A/R Engagement Specialist to join our outstanding organization. The adecuado candidate will bring a lot of passion and energy into the role and will have advanced skills in all forms of communication, diagnosing problems and determining the best way to resolve, working proactively to eliminate or reduce habitual problems from reoccurring and working across multiple organizations simultaneously to achieve desired outcomes.

Key Responsibilities:
- Diagnose disputes that impact the organization and determine an “A to Z” approach to why the disputes occur and how to resolve
- Communicates with internal and external customers at senior levels to discuss and resolve concerns and issues
- Leads meetings with key stakeholders across multiple organizations to align all aspects of the issue being deliberated




- Trusted advisor to Collection Managers and Collectors through close collaboration in order to understand all issues/concerns that are important to their performance
- Tracks and reports current IT issues negatively impacting the team as well as automation and robotic opportunities that can accelerate performance and remove mundane work
- Performs key tasks as needed from Director and Collection Managers such as customer account reviews, interviewing potential C&C; candidates, meeting engagement, coverage during absences, etc.
- Leads projects to drive improvements, increase knowledge base and expand network
- Ensures that the team is using the appropriate collections systems and processes at the expected level and provides guidance and coaching to team members when necessary
- Craft policies and procedures where needed
- Creates presentations and reporting on an ad hoc basis
- Maintains compliance by understanding and adhering to the established policies and procedures of the department and corporation

Ed

📌 Channels Accounts Receivable Engagement Specialist (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque