The Opportunity

This is a critical role responsible not only for operational execution, but also for driving revenue conversion, managing customer interactions, and scaling the channel. The Sales & Operations Specialist ensures that demand is translated into accurate, paid, and successfully delivered orders, while continuously improving the operating model as the programme grows.
Responsibilities
Sales & Customer Execution

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- Act as a key operator in the sales-assisted journey, supporting customers from product selection through to order completion
- Prepare, manage, and convert sales quotes, ensuring speed, accuracy, and commercial alignment
- Engage directly with customers to drive order completion and revenue capture
- Partner closely with Mexico sales teams to support demand generation and maximize conversion
- Ensure a seamless and professional customer experience

Product Availability & Order Validation

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- Own validation of product availability and order feasibility prior to payment issuance




- Coordinate with inventory systems to ensure stock accuracy and fulfilment readiness
- Act as a checkpoint across sales, systems, and ESW platforms
- Ensure all orders meet defined controls before progressing

Payments & Transaction Enablement

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- Manage end-to-end payment flow
- Ensure payment links align with approved quotes and inventory
- Monitor payment completion and release orders
- Maintain governance across transactional processes

Order Management & Delivery Coordination

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- Own the end-to-end order lifecycle from payment through to successful delivery
- Coordinate with internal teams and external vendor partners to ensure on-time, in-full delivery
- Track order progression and proactively manage exceptions, delays, and risks
- Act as the central point of coordination across stakeholders to ensure delivery outcomes
- Escalate issues in a timely and structured manner

Operational Governance & Continuous Improvement

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- Ensure adherence to workflows and co

📌 Sales & Operations Specialist (Gustavo A. Madero)
🏢 Esw
📍 Gustavo A. Madero