Description
Virtual Front Desk Operator (Vet Clinics)
Remote · Monday–Friday, overlapping US Central Time, with reliable availability in the 10am–12pm and 4pm–6pm peak windows · $1,000/month for the first 90 days, then $1,500/month
Some of the clinics we place people with are ready for someone right away. Others aren't yet, and we're building a group of people we already trust so we can move fast the moment a clinic does need someone. Either way, you go through the same process. Your recruiter will tell you plainly which situation applies to you.
What this job actually is
When someone calls a vet clinic, they're often worried about their animal. Your job is to answer fast, figure out what's actually going on, and get them to the right next step, whether that's a booked appointment or telling them to get to an emergency vet right now. You're not diagnosing anything. You're the person who keeps the clinic's front door running smoothly so the vets and techs can focus on the animals instead of the phone.
What you'll actually do




- Answer calls and figure out quickly what each caller actually needs
- Book, confirm, and reschedule appointments accurately in the clinic's practice management system
- Ask a few quick questions on every call to catch symptoms that need urgent attention, and know when to send someone to the ER instead of booking a routine visit
- Follow up on missed calls the same day, so a call that slipped through doesn't turn into a client who books somewhere else
- Log calls and messages in the practice management system so the clinical team has real notes to work from, not gaps
- Flag patterns, like a string of complaints or a scheduling gap, to the clinic before they turn into bigger problems

Requirements
What we're actually looking for
- 1-5 years in customer-facing phone work: hospitality, dental or medical reception, salon coordination, or something similar
- Real hands-on experience using a practice management system, a dialer, and SMS tools
- Comfor

📌 Virtual Front Desk Operator (México)
🏢 Scalesource
📍 México