Job Description
At General Motors Mexico, we don’t just build great cars, trucks and crossovers. We design the customer mobility experience. We are developing cutting edge technology on next generation infotainment systems and in-vehicle connectivity. This technology is a key enabler to things like smarter car sharing programs, more advanced active safety and even autonomous driving. The Vehicle and Connected Operations team and its members operate world’s largest 4G LTE network in the automotive industry, supporting millions of connected vehicles and their services. We make sure that system performance can support business objectives. We drive continuous improvement that directly contributes to GM’s bottom line.

About the Operations Engineer role:

This position is responsible for ensuring the systems used to provide GM connected vehicle services are operating and functioning properly and the services are delivered successfully to all active subscribers.



This role is highly technical and requires deep understanding of modern telematics system interactions and identifying data elements within these systems that can be used to evaluate wireless performance within the end-to-end system.

The person in this role will work cross-functionally and globally to collaborate with business/product owners, IT development and operations, engineering, and quality teams, to ensure flawless end to end performance for our subscribers. The selected responsibilities would include performing technical validation/analysis, developing system service level objectives for general initiatives, defining requirements for new product launches, detailing technical/validation steps and building analytical tools.

Primary Responsibilities:
- Fully understand & document system workflows associated back-end interactions, and entire eco-system, including the wireless network elements used to deliver connected vehicle services.
- Investigate end-to-end system performance and customer experience issue

📌 Customer Experience (Ciudad de México)
🏢 GM
📍 Ciudad de México