About the role:
- This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows.
Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption.
Key Responsibilities:
- Core Responsibilities – Documentation
- Build structured product documentation
- Align documentation with product releases and changes
- Maintain integration documentation (CRM, APIs, data validation)
- Create troubleshooting libraries and error resolution guides
Core Responsibilities – Enablement (Expanded)
- Create enablement assets:
- Step-by-step walkthroughs
- Quick reference guides
- Interactive demos (where applicable)
- Process maps and visual workflows
- FAQs, Common pitfalls and how to avoid them
- Deliver lightweight training:
- Recorded sessions
- Live walkthroughs
- Office hours / Q&A; sessions
- Support-Driven Enablement
-Convert support tickets into enablement improvements
- Identify repeat issues and create targeted training
-Build decision trees for faster troubleshooting
-Partner with support to reduce ticket volume
- AI-Ready Enablement
-Structure content for AI assistants and copilots
-Create modular knowledge blocks for reuse
-Enable smart search and contextual help
-Contribute to AI-driven support and enablement initiatives
Qualifications:
- Required Qualifications
- 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
- Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences.
- Comfortable working in Agile, fast‑paced, customer‑facing environments.
- Experience with SaaS integrations and CRM systems (Salesforce preferred)
- Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides)
- Strong time management and organizat