Working at Infobip means being part of something truly general. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about
As a Senior Customer Success Executive, you will be a trusted advisor for our most strategic Enterprise and Digital Native SaaS customers (Segments A, Ar, B). Your mission is to ensure their success by driving product adoption, retention,



and long-term growth.
In this role, you will navigate a complex, high-impact environment, combining technical savvy with a strong business drive. You will partner with cross-functional squads to understand customer goals and exceed their expectations throughout their entire lifecycle, ensuring a world-class experience while maximizing business value and profitability.

What you’ll do
- Build and maintain trusted, C-level relationships with Tier 1 accounts to drive overall health, retention, and expansion.
- Act as the focal point for all SaaS matters, orchestrating internal resources to maximize product adoption and platform usage.
- Define and execute strategic success plans, including 90-day adoption roadmaps and long-term growth strategies.
- Analyze customer data and portal behavior to identify feature utilization opportunities and decrease time-to-value.
- Proactively monitor and mitigate health risks, en

📌 Senior Customer Success Executive (Ciudad de México)
🏢 Infobip
📍 Ciudad de México