Job Description
About this Job NielsenIQ (NIQ) is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and uncovering new pathways to growth. By combining advanced analytics with comprehensive market measurement, NIQ empowers manufacturers and retailers to make informed business decisions, innovate with confidence, and stay ahead in an ever-evolving marketplace. The Global Customer Support team plays a critical role in delivering exceptional service to
NIQ Brandbank
clients across multiple markets. Brandbank is an NIQ solution that helps manufacturers, brands, and retailers create, manage, and distribute digital product content, including descriptions, images, technical specifications, nutritional information, and other relevant attributes for e-commerce and omnichannel retail. Through a centralized platform, Brandbank collects, standardizes, and validates product information, then automatically distributes it to a broad network of retailers, marketplaces, and business partners.



Its goal is to ensure that product information is accurate, consistent, and always up to date across all digital sales channels, improving the consumer shopping experience while increasing product visibility and online conversion rates. You will join the
NIQ Brandbank Customer Support team , a customer-facing function that serves as the primary point of contact for clients across general markets. As a Junior Customer Support Representative, you will serve as the first line of support for a global portfolio of NIQ Brandbank supplier clients. Working closely with Account Management, Operations, and Commercial teams, you will ensure exceptional service delivery while managing customer inquiries, operational requests, reporting activities, and service performance metrics.
You will play a key role in achieving customer satisfaction targets and maintaining business KPIs related to quality, timeliness, and service coverage. You wil

📌 Junior Customer Support Representative (Iztapalapa)
🏢 Nielseniq
📍 Iztapalapa